Support

We’re here when you need us

Whether it’s a quick question about your pet’s health or help navigating our resources, our team is ready to assist.

Email us

For detailed questions or medical record requests.

info@petslifevet.com

Response within 24 hours

Call us

Speak directly with a support team member.

028 715 2985

Mon–Fri, 8am–5pm SAST

Visit us

Our physical office is open for walk-in queries.

5650 refiloe Landing Suite 812

By appointment preferred

Service level agreement

We aim to respond to all inquiries within 4 hours during business hours. Urgent medical concerns should be directed to your nearest veterinary clinic.

Browse FAQ

Frequently Asked Questions

How often should I take my pet for a check-up?

For most healthy adult pets, an annual wellness exam is recommended. Puppies, kittens, and senior pets may need more frequent visits — every 3 to 6 months — to monitor growth or age-related changes. Your vet can advise a schedule based on your pet's breed and health history.

What vaccinations does my dog or cat need in South Africa?

Core vaccines for dogs include rabies, distemper, parvovirus, and hepatitis. For cats, core vaccines cover rabies, feline panleukopenia, calicivirus, and herpesvirus. Your veterinarian will also recommend non-core vaccines based on your pet's lifestyle, such as kennel cough for dogs that board frequently.

How can I tell if my pet has fleas or ticks?

Common signs include excessive scratching, biting at the skin, hair loss, and small dark specks (flea dirt) on the coat or bedding. Ticks feel like small bumps on the skin, often found around the ears, neck, and between toes. Regular grooming and checking after walks help catch them early.

What should I feed my pet for a balanced diet?

A balanced diet depends on your pet's species, age, size, and activity level. High-quality commercial foods are formulated to meet nutritional standards. Avoid feeding table scraps, especially onions, garlic, chocolate, and grapes. Always provide fresh water and consult your vet before making major diet changes.

When is the right time to spay or neuter my pet?

Most veterinarians recommend spaying or neutering between 4 and 6 months of age. Early spaying reduces the risk of mammary tumors and uterine infections in females, while neutering prevents testicular cancer and certain behavioral issues in males. Your vet can help determine the best timing for your individual pet.

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